Our general terms and conditions and legal notices

Our general terms and conditions of sale comply with the provisions of article R.211-12 of the French Tourism Code. In order to comply with the legal provisions, we reproduce articles. R.211-3 to R.211-11 of the said Code.

Art. R.211-3: Subject to the exclusions provided for in the third and fourth paragraphs of article L.211-7, any offer and sale of travel or holiday services must be accompanied by appropriate documents which comply with the rules defined by this section. In the case of the sale of air tickets or tickets for scheduled air services not accompanied by services related to this transport, the seller shall issue the purchaser with one or more tickets for the entire journey, issued by the carrier or under its responsibility. In the case of transport on request, the name and address of the carrier, on whose behalf the tickets are issued, must be mentioned. Separate invoicing of the various elements of a tourist package does not exempt the vendor from his obligations under the regulatory provisions of this section.

Art. R.211-3-1: The exchange of pre-contractual information or the provision of contractual terms and conditions shall be made in writing. They may be made by electronic means under the conditions of validity and exercise set out in articles 1369-1 to 1369-11 of the Civil Code. The name or company name and address of the seller and an indication of his registration in the register provided for in a) of article L.141-3 or, where applicable, the name, address and indication of the registration of the federation or union referred to in the second paragraph of article R.211-2 are mentioned.

Art. R.211-4: Prior to the conclusion of the contract, the seller must provide the consumer with information on the prices, dates and other constituent elements of the services provided as part of the journey or holiday, such as :

1. the destination, means, characteristics and categories of transport used;
2. the type of accommodation, its location, its level of comfort and its main features, its certification and tourist classification in accordance with the regulations or customs of the host country;
3. catering services;
4. a description of the itinerary in the case of a tour;
5. the administrative and health formalities to be completed by nationals or citizens of another Member State of the European Union or of a State party to the Agreement on the European Economic Area when crossing borders, and the time limits for completing these formalities
6. visits, excursions and other services included in the package or available at extra cost;
7. the minimum or maximum size of the group enabling the journey or stay to be undertaken [s1]and, if the journey or stay is subject to a minimum number of participants, the final date for informing the consumer in the event of cancellation of the journey or stay; this date may not be less than twenty-one days before departure ;
8. the amount or percentage of the price to be paid on account on conclusion of the contract and the schedule for payment of the balance ;
9. the terms and conditions for revising prices as provided for in the contract in application of article R.211-8 ;
10. contractual cancellation conditions ;
11. the cancellation conditions defined in articles R.211-9, R.211-10 and R.211-11;
12. information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness;
13. Where the contract includes air transport services, the information, for each leg of the flight, provided for in articles R.211-15 to R.211-18.

Art. R.211-5: The prior information given to the consumer is binding on the seller, unless the seller has expressly reserved the right to modify certain aspects of the information. In this case, the seller must clearly indicate to what extent this modification may be made and on what elements. In any event, any changes to the prior information must be communicated to the consumer before the contract is concluded.

Art. R.211-6: The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties. When the contract is concluded electronically, articles 1369-1 to 1369-11 of the Civil Code shall apply. The contract must include the following clauses:

1. the name and address of the seller, its guarantor and its insurer, as well as the name and address of the organiser;
2. the destination or destinations of the journey and, in the case of a split holiday, the different periods and their dates;
3. the means, characteristics and categories of transport used, and the dates and places of departure and return;
4. the type of accommodation, its location, level of comfort and main features, and its tourist classification under the regulations or customs of the host country;
5. catering services;
6. the itinerary in the case of a tour;
7. visits, excursions or other services included in the total price of the trip or stay ;
8. the total price of the services billed, together with an indication of any revision of this billing pursuant to the provisions of article R.211-8 ;
9. indication, where applicable, of charges or taxes relating to certain services, such as landing, disembarkation or embarkation taxes in ports and airports, and tourist taxes when they are not included in the price of the service(s) provided;
10. the timetable and terms of payment of the price; the last payment made by the purchaser may not be less than 30 % of the price of the trip or holiday and must be made when the documents enabling the trip or holiday to take place are handed over;
11. any special conditions requested by the buyer and accepted by the seller;
12. the terms and conditions under which the purchaser may submit a complaint to the vendor for non-performance or poor performance of the contract, which complaint must be sent as soon as possible, by any means enabling an acknowledgement of receipt to be obtained, to the vendor and, where appropriate, notified in writing to the tour organiser and the service provider concerned;
13. the deadline for informing the purchaser in the event of cancellation of the trip or holiday by the vendor where the trip or holiday is linked to a minimum number of participants, in accordance with the provisions of 7° of article R.211-4 ;
14. contractual cancellation conditions ;
15. the cancellation conditions laid down in articles R.211-9, R.211-10 and R.211-11 ;
16. details of the risks covered and the amount of cover under the insurance contract covering the consequences of the seller's professional civil liability;
17. details of the insurance contract covering the consequences of certain cases of cancellation taken out by the buyer (policy number and name of insurer) and details of the assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness; in this case, the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded;
18. the deadline for informing the seller if the buyer transfers the contract;
19. The clause providing for cancellation and reimbursement, without penalty, of sums paid by the purchaser in the event of failure to comply with the obligation to provide information set out in 13° of article R.211-4 ;
20. The commitment to provide the purchaser with departure and arrival times in good time before the start of the journey or holiday.
21. a commitment to provide the buyer with the following information at least ten days before the planned date of departure:
    - the name, address and telephone number of the seller's local representative or, failing that, the names, addresses and telephone numbers of local bodies likely to be able to help the consumer in the event of difficulty or, failing that, the telephone number for establishing contact with the seller as a matter of urgency;
    - for trips and stays abroad by minors, a telephone number and address enabling direct contact to be made with the child or the person responsible for the child's stay;

Art. R.211-7: The purchaser may assign his contract to a transferee who fulfils the same conditions as he does for taking the trip or holiday, as long as this contract has not produced any effect. Unless stipulated otherwise in favour of the transferor, the latter must inform the vendor of his or her decision by any means capable of producing an acknowledgement of receipt no later than seven days before the start of the holiday. In the case of a cruise, this period is extended to fifteen days. Under no circumstances is this transfer subject to prior authorisation by the vendor.

Art. R.211-8: Where the contract expressly provides for the possibility of revising the price, within the limits set out in article L.211-12, it must state the precise terms and conditions for calculating price variations, both upwards and downwards, and in particular the amount of transport costs and related taxes, the currency or currencies that may affect the price of the trip or holiday, the proportion of the price to which the variation applies, and the rate of the currency or currencies used as a reference when establishing the price stated in the contract.

Art. R.211-9: When, before the buyer's departure, the seller is obliged to make a change to one of the essential elements of the contract, such as a significant increase in the price, and when he fails to comply with the obligation to provide the information referred to in 13° of article R.211-4, the buyer may, without prejudice to any claims for compensation for any damage suffered, and after having been informed by the seller by any means capable of producing an acknowledgement of receipt :
- terminate the contract and obtain an immediate refund of the sums paid, without penalty;
- accept the modification or substitute journey proposed by the vendor; an amendment to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from any sums still owed by the purchaser and, if the payment already made by the purchaser exceeds the price of the modified service, the overpayment must be returned before the date of departure.

Art. R.211-10: In the case provided for in article L.211-14, when, before the departure of the purchaser, the vendor cancels the journey or the holiday, he must inform the purchaser by any means that enables him to obtain an acknowledgement of receipt; the purchaser, without prejudice to any recourse for compensation for any damage suffered, shall obtain from the vendor the immediate reimbursement, without penalty, of the sums paid; in this case, the purchaser shall receive compensation at least equal to the penalty that he would have incurred if the cancellation had been his fault on that date. The provisions of this article shall in no way prevent the conclusion of an amicable agreement for the purpose of the buyer accepting a substitute trip or holiday offered by the seller.
Art. R.211-11: When, after the buyer's departure, the seller is unable to provide a major part of the services provided for in the contract, representing a significant percentage of the price paid by the buyer, the seller must immediately take the following steps, without prejudice to any claims for compensation for any damage suffered:
- or offer services to replace the services provided, possibly at an additional cost and, if the services accepted by the buyer are of inferior quality, the seller must reimburse the buyer for the difference in price on his return;
- or, if it cannot offer any replacement service or if these are refused by the purchaser for valid reasons, provide the purchaser, at no extra cost, with tickets for the return journey under conditions that can be deemed equivalent to the place of departure or to another place accepted by both parties.
The provisions of this article apply in the event of non-compliance with the obligation set out in 13° of article R.211-4.

GENERAL TERMS AND CONDITIONS OF SALE AND USE OF THE WWW.PARISITOUR.FR WEBSITE

LEGAL INFORMATION

You are currently connected to the Parisi Tour SAS booking site.
In accordance with the law, we invite you to read these Terms of Use, together with any specific terms appearing on the pages of the Site, governing your use of the www.parisitour.fr website and your relationship with Parisi Tour SAS. These Terms cover your legal rights and responsibilities when using this site.
www.parisitour.fr is owned by Parisi Tour SAS, whose registered office is at 6, rue du Mont Cenis 75018 Paris, registered in the Paris Trade and Companies Register under no. 838 254 720.

• Licence 2008/11/0005280 issued by the Ministry of Transport.
• Travel agent registration no. 4932Z.
• Financial guarantee from APST - 15, avenue Carnot, 75017 Paris.
• PII: Axa France Iard - 313, Terrasses de l'Arche, 92727 Nanterre Cedex, France
• VAT number : FR81838254720

Parisitour.fr offers tourist services, in particular excursions, tours, visits, leisure activities and gastronomic and cultural discoveries, either directly or via its partner sites.

Any reservation made on this site or one of its affiliated sites implies full acceptance of these general terms and conditions of sale and payment of the sums due for the reservations made.

The General Terms and Conditions may be modified and updated at any time, without prior notice. It is therefore essential that the User consults the site regularly. Updates apply as soon as they appear on the site.

Order from www.parisitour.fr

USE OF THE SITE

This Site is made available to you free of charge (excluding the cost of connecting to the site) for your personal use, subject to compliance with the conditions set out below. Your use of this Site implies your full and unreserved acceptance of all its Terms of Use.

Your use of the www.parisitour.fr site or any affiliated site is intended for personal, non-commercial use and/or to make legitimate requests to reserve the products or services offered. You agree not to use this site to make speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically authorised by www.parisitour.fr.

The purpose of the Site is to assist the User in searching for Services related to travel and tourism, and to make the appropriate reservations. The User must be at least 18 years old, be legally capable of entering into a contract and use this Site in accordance with the General Terms and Conditions.

You may only use the Site to make reservations or purchases for legitimate purposes. No use or diversion of purpose is authorised, in particular for purposes contrary to Public Order and Morality.

If you fail to comply with these terms and conditions, we reserve the right, at any time and without prior notice, to prohibit or restrict your access to all or part of the Site, without prejudice to any claim for damages.

Except in cases of fraud for which you are responsible for providing proof, you are financially responsible for your actions on the Site, and in particular for the use made of your e-mail address and password. You also guarantee the truthfulness and accuracy of the information provided about you on the Site.

Any copying, reproduction, republication, downloading, posting on the Internet, dissemination, transmission, making available to the public or other use of the content of www.parisitour.fr (text, images, URLs, pricing information, etc.) other than for personal, non-commercial use is strictly prohibited. Any other use of the content of www.parisitour.fr requires written authorisation from Parisi Tour.

BOOKINGS

Certain services marketed on www.parisitour.fr and its affiliated sites are subject to availability. No claim for compensation can be made if the chosen service is not available. Any reservation will only be considered effective once the customer has received the voucher and not the confirmation of payment sent by www.parisitour.fr or its partner sites.

The User may only order via the Site after having validated these General Terms and Conditions and any Partner Specific Terms and Conditions that may apply.

Confirmation of the order, which includes the essential elements, such as the identification of the Service(s) ordered and the price, will be sent to the User by e-mail within a short period of time following the order date.

PRICE

All prices quoted on this site are per person and in euros. Unless otherwise stated, prices include VAT.

Prices are subject to change without notice, and only become final once confirmation has been received. The display of prices does not in itself constitute a guarantee, as prices are given for information only, particularly for currencies.

Prices include all the services indicated in the description of each excursion, tour or activity.

The prices quoted on this site are only valid for bookings made directly online via the site.

Promotions mentioned on the site are only valid on the site itself. They cannot be claimed on any other sales channel. They are subject to certain conditions, in particular the dates mentioned.

Parisi Tour guarantees its prices until 31/09/2023.

TERMS OF PAYMENT

Payment must be made at the time of booking, by credit card using the secure payment system set up on the site.

Payment is made at the time of booking, by credit card only, using the secure payment system, at no extra cost. Full payment is required to confirm a booking. The price corresponding to the services booked will be debited from the credit card. In the event of an order where certain services cannot be confirmed due to lack of availability, the price corresponding to the unavailable services will be re-credited to the cardholder's bank card within a maximum of 72 hours.

www.parisitour.fr accepts the following payment cards: Mastercard, Visa, American Express.

EXCHANGE VOUCHERS

The customer's order will only be definitively confirmed on receipt of the exchange voucher which will be sent to the customer's email address to confirm that the order has been validated.
Customers are required to consult their email address or the website, if this is available, to access their voucher and are solely responsible for printing it.

The customer must print out the exchange voucher and present the original to the service provider, so that the latter can honour the booking.

In order to prevent fraudulent use, proof of identity may be required, as well as the signature of the exchange voucher or presentation of the bank card used for the order.

Under no circumstances will a bank receipt alone be accepted as proof of purchase.

RESERVATION MODIFICATION

Customers may request a change to their booking (with the exception of services indicated as "non-changeable, non-cancellable").

Until D-3 of the date of use of the booked service, you will generally not be charged (with the exception of services indicated as "non modifiable, non cancellable" or those corresponding to specific cancellation conditions duly indicated in the "Cancellation Conditions" section of each service). After D-3, www.parisitour.fr will apply a handling fee.
Any change of date or content cannot be guaranteed and will be subject to availability.
Toute demande de modification devra être adressée à commande contact@parisitour.fr (en précisant le numéro de réservation, le nom du client référent et la date), qui traitera cette demande dans les meilleurs délais .

For services marked "non-cancellable, non-changeable" or on certain special dates, changes are not possible.

CANCELLATION OF RESERVATION

Any request for cancellation or modification (except if an insurance contract has been taken out with our partner) must be sent to Parisi Tour by e-mail to contact@parisitour.Fr (specifying the booking number, the name of the referring customer and the date), who will deal with the request as quickly as possible.

I - Booking via the website www.parisitour.fr :

1/ For 1 to 3 cars with driver, or hire without driver:

• up to 72 hours: refund of 100%
• between 72 and 24 hours: 50% reimbursed for the service
• less than 24 hours: no refund

2/ For packages including additional services booked via the www.parisitour.fr website: each package is subject to specific cancellation conditions, in conjunction with our service providers. To consult the specific conditions for each package, please refer to the relevant package page.

II - Off-site bookings www.parisitour.fr :

1/ From 1 car with driver :

• total cancellation up to D-30: service charge of 10%
• total cancellation between D-30 and D-10: 50% of the cost of the service is due
• total cancellation within 10 days: 100% of the cost of the service is due
• partial cancellation up to D-10: possibility of cancelling 1 car for every 2 to 10 cars ordered and 1 additional car for every 10 cars ordered
• partial cancellation within D-10: the number of vehicles cannot be reduced

2/ Packages including additional services: each package is subject to specific cancellation conditions, in conjunction with our service providers. Contact us to find out the specific cancellation conditions for the package you have ordered.

3/ For rentals without a driver, including rallies without a driver :

• total cancellation up to D-30: service charge of 10%
• total cancellation between D-30 and D-10: 50% of the cost of the service is due
• total cancellation within 10 days: 100% of the cost of the service is due
• partial cancellation up to D-10: possibility of cancelling 1 car for every 2 to 10 cars ordered and 1 additional car for every 10 cars ordered
• partial cancellation within D-10: the number of vehicles cannot be reduced

Excess: In the event of an accident, an excess of €1,500 per damaged vehicle will be charged.

Deposit :

• 1 car: €1,500 deposit
• 2 to 9 cars: €3,000 deposit
• 10 to 19 cars: €4500 deposit
• More than 20 cars: €6,000 deposit

Customers who take out cancellation insurance when they register will benefit from the preferential cancellation conditions specified in their contract.

Departure times may vary by 15 minutes. Parisi Tour reserves the right to cancel or modify certain tours without prior notice if the comfort or safety of passengers so requires in the event of force majeure, strike, demonstration, administrative decision or exceptional closure...

Parisi Tour cannot be held responsible for traffic jams, delays, irregularities, strikes, bad weather, theft or loss of personal belongings.

If the tour or service is interrupted by the customer during the course of the service, there will be no reimbursement whatsoever.

Any customer arriving after the excursion departure time will be considered as a "no show" and will not be reimbursed, whatever the reason for their lateness.

I - Concerning bookings via the www.parisitour.fr website for excursions outside Paris :

1/ Full-day (Normandy, Loire, Champagne) and half-day (Château de Versailles, Monet Foundation in Giverny) excursions:

up to 96 hours (4 days) before the date of the excursion: refund of 100%

less than 96 hours (4 days) before the date of the excursion: no refund

II - Off-site bookings www.parisitour.fr :

1/ Full-day (Normandy, Loire, Champagne) and half-day (Château de Versailles, Monet Foundation in Giverny) excursions:

up to 96 hours (4 days) before the date of the excursion: refund of 100%

less than 96 hours (4 days) before the date of the excursion: no refund

Customers who take out cancellation insurance when they register will benefit from the preferential cancellation conditions specified in their contract.

Departure times may vary by 15 minutes. Parisi Tour reserves the right to cancel or modify certain tours without prior notice if the comfort or safety of passengers so requires in the event of force majeure, strike, demonstration, administrative decision or exceptional closure.

Parisi Tour cannot be held responsible for traffic jams, delays, irregularities, strikes, bad weather, theft or loss of personal belongings.

Any interruption of the tour or service during the course of the service, through the customer's fault, will not give rise to any reimbursement whatsoever.

Any customer arriving after the excursion departure time will be considered as a "no show" and will not be reimbursed, whatever the reason for their lateness.

COMPLAINTS

All complaints must be received by Parisi Tour within 30 days of the date of the service.
Complaints should be sent by post to :
Parisi Tour
Customer Relations Department
6, rue du Mont Cenis, 75018 Paris

RESPONSIBILITIES

Tour timetables, programmes and durations are subject to change: prices include all services indicated in the description of each service.

Photos and illustrations

Every effort is made to provide photos and illustrations giving the User an overview of the Services offered. The purpose of these photos and illustrations is to indicate to the User the category of accommodation or the degree of comfort and cannot be a source of commitment beyond this purpose.

Parisi Tour and its partners cannot be held responsible and cannot guarantee the return of personal effects and luggage left on board vehicles or in any other place.

It is the User's responsibility to check that they are in possession of the documents required for their stay, and that they have a passport with a visa if necessary, or an up-to-date identity card.

No refunds will be made if the necessary documents are missing (or lost).

Smoking is strictly prohibited on board vehicles (law of 17 September 1977).

INFORMATION TECHNOLOGY AND PRIVACY

The information communicated by Users on the Site is used to process and execute their orders.

In accordance with Article 32 of the French Data Protection Act of 6 January 1978, as amended by Act 2004-801 of 6 August 2004, the information required to process and fulfil orders is indicated by an asterisk on the Site pages.

Other requests for information requiring an optional response, or information relating to the User's interest in offers that may be sent to him, are intended to help us get to know him better and to improve the services offered to him.

COOKIES

When you visit our site, a permanent "cookie" (a small text file) will be assigned to you and stored on your computer's hard drive. The cookie makes it possible to identify you when you visit our site so that we can improve your navigation on the site and personalise your online experience (automatic recognition, memorisation of your favourite residences, etc.).

We also collect technical information about your computer each time you open a page during your visit to our sites. This information includes your IP (Internet Protocol) address, operating system, browser type and the address of any referring website. We collect this information to improve the quality of your experience during your visit to our site, and we do not sell or give this information to third parties.

We use software, a web analytics tool, to provide us with a set of data and a service to track customer activity on our site. When you visit our site, we use cookies to track and receive anonymous information about your search activities on our website. This tool enables us to improve your online experience and the user-friendliness of our websites. It is never used to collect personal information about you, and is never linked to your user profile if you are registered on our site.

Most browsers automatically accept these cookies, but you can delete them or activate cookie rejection. As each browser is different, you should check your browser's "Help" menu to find out how to change your cookie preferences. The behaviour of the site remains the same and all functions are accessible.

SECURITY

Parisi Tour works with Paybox for online payment. The entire payment process between the buyer and PAYBOX is fully encrypted and protected. The protocol used is SSL coupled with electronic banking.

This means that order information and credit card numbers do not circulate unencrypted on the Internet. The credit card number is not printed on any paper, invoice, receipt or other listing. The merchant has no knowledge of the card numbers.
INTELLECTUAL PROPERTY

Parisi Tour is the owner of the intellectual property rights for all the items on the website.

It is therefore forbidden to reproduce, modify, transfer or exploit all or part of the site without the express written permission of Parisi Tour.

It is forbidden to resell products or use the site for commercial purposes without the express written permission of Parisi Tour.
APPLICABLE LAW

The General Terms and Conditions are governed by French law. Any dispute relating to their interpretation and/or performance shall be referred to the Paris Courts for arbitration.